Kantara offers free ground shipping on orders within the continental United States. Products are shipped out within 36 hours. For Los Angeles-based clients, we offer free rug delivery, which you can request at the checkout page. After you place your order, you will receive tracking information with estimated time of arrival. If you are interested in expedited or international shipping, reach out to firstname.lastname@example.org to learn more.
If the rug you ordered isn’t exactly the right fit for you, there’s no need to worry! Once you receive your product, you have 24 hours to reach out and request a refund on any non-sale items. After 24 hours, we unfortunately cannot offer any refunds or exchanges. Once approved for your refund, you have 3 business days to ship your rug back to us in its original condition and packaging.