Kantara offers free ground shipping throughout the United States. Orders are shipped within 36 hours. Delivery is available in Los Angeles area. If you need expedited shipping, reach out to hello@kantararugs.com to inquire about options.
All rugs are shipped with UPS. Upon completing your purchase, you'll receive tracking information which will give estimated arrival time for the order.
We understand that the best way to decide about a rug is to see it in your own space. And we want you to like your rug!
Because of that, all full priced items are eligible for change of mind refunds, exchanges, or online store credit if you begin the return process within 48 hours of receiving your rug.
Returns and refunds are only offered on all non-sale items. If you purchase a full-priced item using a limited promotion or discount code, this is still considered eligible for a refund.
If you decide to return your product, you have two days from when you receive it to reach out and request a return. If more than two days go by, you may be ineligible for a refund.
We require a receipt or proof of purchase to initiate the return. Once you have been approved for a return, you have 5 business days to complete your shipment. Shipment must be with Fedex or UPS. If your product ships after 5 days, you may be ineligible for a full refund.
To be eligible for a return, your item must be unused, in the same condition that you received it, and show no signs of wear or tear. It must also be in the original packaging. If original packaging is unavailable, please arrange equivalent packaging.
To return your product, mail your product to Kantara's headquarters in Los Angeles, California via Fedex or UPS. We will send you specific information about where to ship when you submit your return/refund request. You are expected to insure the package for the purchase value of the rug.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. There is a $50 restocking fee for all products returned to Kantara.
All sale rugs are final and cannot be returned. The exception is if the items are damaged or defective. These include rugs that have undisclosed wear and tear, obvious color defects that were not previously mentioned, or size variations that are greater than 3” on the length and width. If this is the case, you have 48 hours to report the damage to us and we'll take care of you.
Custom orders cannot be returned. They are one of a kind objects that were made specifically for you by artisans in rural Morocco.
The custom order process is essentially a conversation that we facilitate between our clients and the artisans. Through this process, you are tapping into an ancient craft that has been passed down through generations of women weavers.
If you wish to cancel a custom order, you may do so within 48 hours of placing the initial order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note, there is a $50 restocking fee for all products returned to Kantara.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@kantararugs.com.
To return your product, mail your product to Kantara's headquarters in Los Angeles, California via Fedex or UPS. We will send you specific information about where to ship when you submit your return/refund request. You are expected to insure the package for the purchase value of the rug.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
